Paul B. Surprenant leads the Human Capital Consulting practice at Iclif. Paul has been consulting with global and domestic clients for nearly 25 years in Asia and North America. He began his career in change management but moved to human capital consulting, where he found the challenges more difficult and satisfying.
His passion is to help organisations improve workforce performance that result in better financial and operations results. He has worked across a broad range of complex initiatives in performance management, rewards, analytics, process optimisation, and service delivery design. His experience extends beyond human capital. He’s also been heavily involved in enterprise technology, risk management and governance.
Paul is a frequent speaker in public forums and to client executive teams. He strongly embraces the core values of integrity, dedication to client success, and excellence in outcomes. Paul joins Iclif after leading Mercer’s business in Indonesia. Prior to that, he led IBM Malaysia’s Consulting Solutions group.