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Difficult conversations: our natural response is to shy away or avoid it! Whether you’re telling your boss the project is delayed, presiding over an unenthusiastic performance review, disagreeing with a spouse or negotiating with a client – these conversations are an inevitable part of our life. How can one be better prepared for this kind of conversation? How can you manage the exchange so that it goes smoothly as possible?

This 2-day workshop is designed to provide a step-by-step approach to having those tough conversations with less stress and more success.

Programme Objectives

At the end of the workshop, participants will be better able to:

  • Reframe to begin with a positive mind-set
  • Start a conversation with openness
  • Uncover the root cause of every difficult conversation
  • Listen to unspoken words during the conversation
  • Shift from problem talk to solution talk
  • Untangle the problem and agreeing on a way forward

Kuala Lumpur

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Programme Fee
RM1,888 / USD475
*Price shown is not inclusive of 6% GST.
Please contact our Client Strategists for special discounts or customisations.

Programme Director and Faculty

Muhammad Sabri Rawi

Muhammad Sabri Rawi is Iclif’s Mastercoach extraordinaire. His skills as a leadership development expert spans almost two decades. Sabri’s forte…

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Contact Us

Or contact any of our Client Strategists:

Adeline Jayasuria: +603 2725 9044
Cecilia Chan: +603 2725 9050
Charmaine Augustin: +603 2725 9042
Leona Wong: +603 2725 9049
Lily Wong: +603 2725 9044
Michele Sagan: +603 2725 9039